FAQS
CAN I BRING MY OWN BIKE?
Definitely! The idea on tour, is that you can ride your own bicycle.
CAN I RENT A BIKE?
Yes, bike rentals are available from USD200 per day, depending on the characteristics of the bicycle.
If you need to rent a bike, please let us know no less than 30 before the tour to hire the right one for you.
Don't forget to bring your own helmet and bike shoes, also in case you feel more comfortable, you can bring your own saddle, pedals, and water bottles too.
CAN I SHIP MY BIKE TO CHILE?
No. We do not recommend shipping a bike to Chile due to Chilean customs seizing bikes traveling without owners to verify them. We’ve seen bikes tied up in customs, not arriving in time for a tour, or not arriving at all. Save yourself the worry and check your bike on your flight, or rent a bike.
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I ALREADY BOOK A TOUR, WHAT SHOULD I EXPECT NEXT?
Once you book a tour with us you are paying a registration fee of USD200 that reserves your spot on the tour.
We will confirm your registration fee by email. Then we expect a confirmation deposit of USD1,000 per person within the following week. Please refer to “Tour bookings and payments” over T&C.
IS THERE MORE SPECIFIC TOUR INFORMATION I SHOULD EXPECT?
Yes, once the confirmation deposit of USD 100O is done you will receive specific tour information. This will include meeting locations and transportation information, specific packing requirements, medical and release forms, and hotel and guide contact information. The really fun stuff like our specific routes and sights we will give to you when you arrive in Chile. We encourage our guests to call or email with any questions about the tour or travel at any time.
WHAT FORM OF PAYMENTS DO YOU ACCEPT?
We prefer checks or money transfers. We do have the ability to accept credit cards and pass on the 3% processing fee to each transaction. Separate invoices will be provided for those wanting to pay with a transfer or credit card.
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WHAT KIND OF SUPPORT DO YOU OFFER?
Our Tours are fully serviced tours. You will have warm, friendly, expert guide and vehicle support the whole way. The guides on tour are at your service from early morning till late at night. During this time, we will fix punctures, transfer your luggage, give you an encouraging word or helpful push, share bike skills and local knowledge, the list goes on …. Ask us and we will always do our best to meet your requirements.
WHAT IF I NEED TO CANCEL MY TRIP?
You can do it. Please refer to cancellation policy over T&C.
Never the less we strongly recommend TRAVEL INSURANCE. Please purchase travel insurance that covers an unforeseen trip cancellation or misadventure to you, your bike or luggage while in Chile.
WHAT TRAVEL DOCUMENTS DO I NEED?
All international travel requires a valid passport. Please check with your consulate if you will require a visa for Chile.You may also need an international motor vehicle license if you intend driving abroad.
IF I BOOK A TOUR, CAN I BE GUARANTEED THAT IT WILL RUN?
If a trip must be canceled due to low numbers or circumstances beyond our control, we will make every effort to do so at least 45 days prior to the trip start date. We will recommend an alternative tour or if this is not acceptable a full refund will be issued. Please refer to, Cancelation Policy over T&C.
ARE THERE LAUNDRY FACILITIES?
Most hotels will have laundry facilities or service. However, depending on the route, we may not have this service daily.
HOW BIG IS A TYPICAL TOUR?
Our group size will typically be between 14 and 24 people.
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WHAT KIND OF CYCLISTS TAKE YOUR TOURS?
There is no mold! We have had cyclists from 18-72 years of age, some choosing easy, others choosing extremely challenging tours. We firmly believe we have something for almost all cycling abilities. Use our Difficulty Rating to help you select a tour that suits what you want. We're happy to talk it over with you if you're unsure.
HOW FIT SHOULD I BE FOR THE TOUR?
Our tours are best enjoyed for those who have been regularly cycling in the months leading up.
Each route is classified with a difficulty label, which can be; CHALLENGING, MODERATE and EASY
It is important to sign up for a tour according to the abilities of each one, so it allows everyone to have better fun.
However you can, on any day, choose to cut a ride short, miss a climb, only do the downhills, have a rest day or ask for more! The van is always handy if you choose not to ride, and a guide is always willing to do some extra distance if you wish. You just need to ask.
I’M A SLOWER RIDER, WILL I BE LEFT BEHIND?
No, you will never be out of our reach. Usually, our rides will be divided into smaller groups with a guide keeping an eye on each group. However, you must be very honest with yourself about the difficulty level of the tour you have chosen. If your level is far below what is required, we might ask you to jump in the van so as not to harm the group as a whole.
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IS THERE A SUPPORT VEHICLE ON RIDES?
Yes, we have a follow van with us each day, a pick-up track and a bike triller. Our driver is also a mechanic and the van will be equipped with spare wheels, tools, food and water, and emergency first aid.
GRATUITIES FOR GUIDES?
Tips are greatly appreciated by the guides. It is entirely at your discretion but guests usually leave between €100 - €200 per guide, on occasion more if guides have gone above and beyond. Typically, tips are given at the end of the trip to thank guides for their exceptional service and expertise.
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I AM A VEGETARIAN/ I HAVE FOOD ALLERGIES, ARE SPECIAL DIETS ACCOMMODATED?
If you are vegetarian or have other dietary limitations. We work hard to accommodate allergies and restrictions. Please note these on your booking form and we will correspond in more detail with you directly.
WHAT TYPE OF ACCOMMODATIONS DO WE STAY IN?
We stay in three-to-four-star hotels, inns, or restored farm houses; typically, family-run affairs. We have the habit of choosing hotels based on their kitchens. Specific details to your accommodations will be listed on the tour page